Customer Support

Discontinued Products

Discover new generation of Datacolor products that can replace your older obsolesced products.

Old Datacolor Instrument

There are many reasons for a product to reach its end of life, such as unavailability of parts for repair, technology innovations, or the products are no longer economical to continue supporting. At Datacolor, we are committed to provide you with the best customer services and take all these factors into consideration when discontinuing support for legacy products.

We recognize these support announcements may prompt you to evaluate your current operating environment and plan your solution roadmap. With this in mind, we are providing the information below to help you manage your transition, and to provide a clear understanding of the different service programs and assist you to migrate to the next generation of products and solutions.

Discontinued Hardware Products

Discontinued Software Products

Discontinued Hardware Products

Interested in upgrading to the latest products? Here is a helpful guide full of information about trading in your older instruments. 

Support Lifecycle Definitions

  • Current products – This refers to products currently manufactured and sold by Datacolor. These products are fully supported and are not included in this section.
  • End of sale products – This refers to products that are no longer manufactured by Datacolor. In some circumstances, customers can still order these products in small quantities from remaining inventory. Products in this phase have maintenance contract availability as well as technical support services.
  • End of support products – This refers to products that Datacolor can no longer provide spare parts replacement or repair services. This means no telephone or email support and no support on reinstallation. Any current application agreements will be honored but will not be renewed. However, Datacolor can offer verification service for a limited time for our Spectrophotometers. Verification service provides basic verification of the instrument, but no replacement parts will be provided.
  • End of verification products – This refers to products that Datacolor can no longer provide verification services.

Instrument

End of support date

End of verification date

Replacement product

Datacolor Elrepho SN<8805323

November 2024

N/A

Datacolor Elrepho 1000

Datacolor 400/600 series

June 2022

June 2024

Datacolor Spectro 1000/700  

Datacolor 110

December 2021

December 2023

Datacolor 200

Datacolor Viewport

March 2021

N/A

 

Select QC

November 2020

 N/A

 ColorReader

Check II

February 2020

 February 2022

Check 3

Check

October 2016

 June 2018

Check 3

Spectraflash 300/ 350X / 450/ 450X 600/ 600 X/ 600 Plus

October 2016

 June 2018

Datacolor Spectro 1000/700  

Mercury

October 2016

 June 2018

Check 3

Microflash 100d & 200d

October 2016

 June 2018

Check 3

Microflash 45IR

January 2016

 N/A

45IR 

Dataflash 100

January 2013

 N/A

Datacolor 200

Elrepho 450

January 2013

 N/A

Datacolor Elrepho 1000

Elrepho 3100 & 3300

February 2010

 N/A

Datacolor Elrepho 1000

3891 series Units Built AFTER 1988

September 2002

 N/A

Datacolor Elrepho 1000

3890/3880 series Units Built AFTER 1988

September 2002

 N/A

Spectro 1000/700

3991 Series

September 2002

 N/A

Datacolor Elrepho 1000

3990 Series 

September 2002

 N/A

Spectro 1000/700

SF500 Series

September 2002

 N/A

Spectro 1000/700

CS-5 and CS-3

April 2002

 N/A

Datacolor Spectro 1000/700  

Chroma Sensor

June 2000

 N/A

 

38XX series Units Built BEFORE 1988

June 2000

 N/A

Datacolor Elrepho 1000

or Spectro 1000/700

  

Light Booths

Support Discontinued Effective Date

Replacement product

Verivide CA Series

April 2015

Datacolor ColorMatcher  

Multilight 2 (ML 2)

June 2002

Datacolor ColorMatcher  

Multilight 5 (ML 5)

June 2002

Datacolor ColorMatcher  

Tru-Vue 1

June 2002

Datacolor Tru-Vue

 

Lab Dispensing

Support Discontinued Effective Date

Replacement product

AUTOLAB Models: 32, 40 Combo, 64, 72, 72 Combo, 96, 96T, 104, 104T, 108, 108T, 108 Combo, 128,

128T, 186, 186T, 100 Plus,

20V, Modulo GT series

December 2012

 Autolab

AUTOLAB SM, SMS, SM Chem

December 2012

Autolab

DS5 & DM5

July 2001

Autolab

DS3 & DM3

January 1996

Autolab

 

Lab Dyeing

Support Discontinued Effective Date

Replacement product

Ahiba Nuance Top Speed II

January 2019

Ahiba

Multiprecise

January 2019

Ahiba

Easydye; Spectradye

December 2016

Ahiba

Nuance Top Speed;

Nuance ECO (serial #<03170);

Nuance Plus

December 2011

Ahiba

Turbolor 1000; Turbomat

December 2009

Ahiba

Colormat;

Polymat;

Texomat;

Winder KSW

September 2004

Ahiba

 

Conditioners Last Sales

Repair support Discontinued Effective Date 
(Preventive Maintenance still available)

Replacement product
DC Conditioner MB1 2011 2020 MB2*
DC Conditioner RP1  2017 2024 MB2*

* This product is not available in the EU

 

Discontinued Software Products

What does “Supported” mean for Datacolor software:

  • A software version that is launched and will be maintained for a certain period.
  • Supported versions will include bug fixes and emergency software changes.
  • Customers under Software Maintenance Support contract (Learn more about SMS) will have free access to latest releases.
  • Customers without valid SMS contract, upgrade to latest release will be charged as part of an upgrade path

Request for License Keys:

  • License Keys will be delivered free of charge for customers under Software Maintenance Support contract (Learn more about SMS)
  • Customers without valid SMS contract, License Keys will be chargeable
  • For software version no longer supported, there may be technical limitation to generating License Keys, for example after (June 2026), we will not have any capabilities to provide activation keys for MT, MP, Tools version before Release 24.1
  • In the case there is no technical capability for Datacolor to generate an License Key on an old software version, Datacolor will be able to provide a financial upgrade path to the latest release.
  • Datacolor will no longer replace defective hardware keys. We cannot guarantee that discontinued software can be installed on recent operating systems.
 

Technical Support

Replacement Software

Colibri Supported Products

Click here

 

Quality Control Software

   

Datacolor Tools 1.x

No longer supported

Datacolor TOOLS

Colortools 1.X, 2.X

No longer supported

Datacolor TOOLS

Datamaster

No longer supported

Datacolor TOOLS

Chroma QC

No longer supported

Datacolor TOOLS

Color Matching Software

   

Datacolor Match Pigment 3.3

No longer supported

Datacolor Match Pigment

Datacolor Match Pigment 1.x, 2.x, 3.x

No longer supported

Datacolor Match Pigment

Match AFX

No longer supported

Datacolor Match Pigment

Chroma Calc I, II, and III

No longer supported

Datacolor Match Pigment

Datamatch Paint, Plastic and Ink

No longer supported

Datacolor Match Pigment

 

 

 

Datacolor Match Textile 1.6

No longer supported

Datacolor Match Textile

Datacolor Match Textile 1.x 

No longer supported

Datacolor Match Textile

Datamatch Textile

No longer supported

Datacolor Match Textile

DCIMatch 1.0 – 1.2.X

No longer supported

Datacolor Match Textile

 

 

 

Retail Software

   

Datacolor Paint 1.x

No longer supported

Datacolor Paint 2

Lab Paintmaker 1.x -3.15

No longer supported

Datacolor Paint 2

Paintmaker

No longer supported

Datacolor Paint 2

DOS Paintmaker

No longer supported

Datacolor Paint 2

 

 

 

Visualization Software

   

Datacolor ENVISION

No longer supported

 

ImageSync 3.x

ImageMatch 3.x

ImageMaster 3.x

No longer supported

 
     

Production

   

ITMProcess

No longer supported

Datacolor Process

Smart Weigh

No longer supported

Datacolor Weigh

Performance Monitor High End Instruments

   

Datacolor Guardian 1.x, 2.x

No longer supported

Datacolor Guardian

Datacolor Maestro

No longer supported

Datacolor Guardian

Datacolor FleetViewer 1.x, 2.x

No longer supported

Datacolor Guardian

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