Customer Support

Discontinued Products

Discover new generation of Datacolor products that can replace your older obsolesced products.

Old Datacolor Instrument

There are many reasons for a product to reach its end of life, such as unavailability of parts for repair, technology innovations, or the products are no longer economical to continue supporting. At Datacolor, we are committed to provide you with the best customer services and take all these factors into consideration when discontinuing support for legacy products.

We recognize these support announcements may prompt you to evaluate your current operating environment and plan your solution roadmap. With this in mind, we are providing the information below to help you manage your transition, and to provide a clear understanding of the different service programs and assist you to migrate to the next generation of products and solutions.

Support Lifecycle Definitions

Current products

This refers to products currently manufactured and sold by Datacolor. These products are fully supported and are not included in this section.

End of sale products

This refers to products that are no longer manufactured by Datacolor. In some circumstances, customers can still order these products in small quantities from remaining inventory. Products in this phase have maintenance contract availability as well as technical support services.

End of support products

This refers to products that Datacolor can no longer provide spare parts replacement or repair services. This means no telephone or email support and no support on reinstallation. Any current application agreements will be honored but will not be renewed.

However, Datacolor can offer verification service for a limited time for our Spectrophotometers. Verification service provides basic verification of the instrument, but no replacement parts will be provided.

End of verification products

This refers to products that Datacolor can no longer provide verification services.

Discontinued Hardware Products

Interested in upgrading to the latest products? Here is a helpful guide full of information about trading in your older instruments.

Instrument	End of support date	End of verification date	Replacement product
Datacolor 400/600 series	June 2022	June 2024	Datacolor Spectro 1000/700
Datacolor 110	December 2021	December 2023	Datacolor 200
Datacolor Viewport	March 2021	N/A
Select QC	November 2020		ColorReader
Check II	February 2020		Check 3
Check	October 2016		Check 3
Spectraflash 300/ 350X / 450/ 450X 600/ 600 X/ 600 Plus	October 2016		Datacolor Spectro 1000/700
Mercury	October 2016		Check 3
Microflash 100d & 200d	October 2016		Check 3
Microflash 45IR	January 2016		45IR
Dataflash 100	January 2013		Datacolor 200
Elrepho 450	January 2013		Elrepho
Elrepho 3100 & 3300	February 2010		Elrepho
3891 series Units Built AFTER 1988	September 2002		Elrepho
3890/3880 series Units Built AFTER 1988	September 2002		Spectro 1000/700
3991 Series	September 2002		Elrepho
3990 Series	September 2002		Spectro 1000/700
SF500 Series	September 2002		Spectro 1000/700
CS-5 and CS-3	April 2002		Datacolor Spectro 1000/700
Chroma Sensor	June 2000
38XX series Units Built BEFORE 1988	June 2000		Elrepho or Spectro 1000/700

Light Booths	Support Discontinued Effective Date	Replacement product
Verivide CA Series	April 2015	Datacolor ColorMatcher
Multilight 2 (ML 2)	June 2002	Datacolor ColorMatcher
Multilight 5 (ML 5)	June 2002	Datacolor ColorMatcher
Tru-Vue 1	June 2002	Datacolor Tru-Vue

Lab Dispensing	Support Discontinued Effective Date	Replacement product
AUTOLAB Models: 32, 40 Combo, 64, 72, 72 Combo, 96, 96T, 104, 104T, 108, 108T, 108 Combo, 128, 128T, 186, 186T, 100 Plus, 20V, Modulo GT series	December 2012	Autolab
AUTOLAB SM, SMS, SM Chem	December 2012	Autolab
DS5 & DM5	July 2001	Autolab
DS3 & DM3	January 1996	Autolab

Lab Dyeing	Support Discontinued Effective Date	Replacement product
Ahiba Nuance Top Speed II	January 2019	Ahiba
Multiprecise	January 2019	Ahiba
Easydye; Spectradye	December 2016	Ahiba
Nuance Top Speed; Nuance ECO (serial #<03170); Nuance Plus	December 2011	Ahiba
Turbolor 1000; Turbomat	December 2009	Ahiba
Colormat; Polymat; Texomat; Winder KSW	September 2004	Ahiba

Discontinued Software Products

Datacolor will no longer replace defective hardware keys. We cannot guarantee that discontinued software can be installed on recent operating systems.

	Technical Support	Replacement Software
Quality Control Software
Datacolor Tools 1.x	Until October 2019	Datacolor TOOLS V2
Colortools 1.X, 2.X		Datacolor TOOLS V2
Datamaster		Datacolor TOOLS V2
Chroma QC		Datacolor TOOLS V2
Color Matching Software
Datacolor Match Pigment 3.3	Until Jan 15, 2020	Datacolor Match Pigment V4
Datacolor Match Pigment 1.x, 2.x, 3.x		Datacolor Match Pigment V4
Match AFX		Datacolor Match Pigment V4
Chroma Calc I, II, and III		Datacolor Match Pigment V4
Datamatch Paint, Plastic and Ink		Datacolor Match Pigment V4

Datacolor Match Textile 1.6	Until September 2016	Datacolor Match Textile V2
Datacolor Match Textile 1.x		Datacolor Match Textile V2
Datamatch Textile		Datacolor Match Textile V2
DCIMatch 1.0 – 1.2.X		Datacolor Match Textile V2

Retail Software
Datacolor Paint 1.x	Until 2016	Datacolor Paint 2
Lab Paintmaker 1.x -3.15		Datacolor Paint 2
Paintmaker		Datacolor Paint 2
DOS Paintmaker		Datacolor Paint 2

Visualization Software
Datacolor ENVISION	Until Sept 30, 2022
ImageSync 3.x ImageMatch 3.x ImageMaster 3.x

Production
ITMProcess		Datacolor Process
Smart Weigh		Datacolor Weigh
Performance Monitor High End Instruments
Datacolor Guardian 1.x, 2.x		Datacolor Guardian V3
Datacolor Maestro		Datacolor Guardian V3
Datacolor FleetViewer 1.x, 2.x		Datacolor Guardian V3

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